Problem solving service

Check out our easy access to troubleshoot support (option 1) to identify the faults step-by-step and get support for your appliance based on the model-number (E-Nr.), appliance category and error codes. Or use option 2 and book a repair if you are unable to troubleshoot yourself.

Option 1: Easy access to troubleshooting support

Start the search by typing in the model number (E-Nr.) of your appliance.

This data is needed to identify your appliance so that the database can show you the correct information. The E-Nr. is shown on the type plate of your appliance. It consists of two letters at the beginning followed by a mix of numbers and letters. Siemens model numbers will always start with two letters and will always end by a “/” and two numbers as the last two signs.

For mobile phone users: Take a picture of your type plate

If you are using your mobile phone you can click on the camera icon Camera Icon camera icon in the field below, then take a picture of the type plate and our system will identify the E-Nr. and transfer the correct data. Other users might upload a picture of the type plate to their computer and then select the corresponding file so that system can recognize the E-Nr.

Please select the corresponding appliance category of your Siemens home appliance. You then can select the issue which is appearing at your appliance e.g. Error-Codes are shown in the display and you will get more info how to solve minor problems on your own.

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